Frequently Asked Questions
Here are some of the most commonly asked questions we've received from our customers about our online store. You can find the answers by clicking on the questions below or by scrolling down the page. If you can't find the information you are looking for on this page, please don't hesitate to contact our Customer Service Department here.
Products
Where are your products made?
Payment
How can I pay for my order?
When does my credit card get charged?
Will I receive a receipt for my purchase?
Privacy
Will my credit card information be secure?
What is your Privacy Statement?
Shipping
Do you offer international shipping?
Where are your products shipped from?
Can I order a product as a gift for someone else and ask you to ship it to another address?
If I order today, when can I expect to receive my order?
How can I know if my order has been shipped? Can I track my order?
How are the products shipped? Do you offer a gift wrapping?
Money-Back Guarantee
Do you offer a money-back guarantee for your products?
How can I request a refund for my purchase?
If I return a product, how long do I have to wait for a refund?
Customer Service
How can I contact customer service?
Products
Where are your products made?
Our products are made Israel, in the workshop of Arie Gavrielov and his team in Bnei Brak. If you would like to get more information about us, please visit the About Us section.
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Payment
How can I pay for my order?
It's easy to make a purchase on our site. You can pay for your order online with your credit card or echeck on our SECURED ordering page. For your convenience, we also accept checks, money orders and direct deposits (for orders over $500).
When does my credit card get charged?
Your credit card and personal information will be verified when you place your order, however the charge for your purchase will be posted only after we ship your order to you with FedEx. We want your shopping experience on our site to be convenient, enjoyable and safe.
Will I receive a receipt for my purchase?
Yes. At the end of your transaction, you are taken to an Order Confirmation page. You will also receive an order confirmation by email with details of your purchase, which you can print and keep for your records.
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Privacy
Will my credit card information be secure?
Purchasing with your credit card on our site is 100% safe. When you are placing your order with us, you are redirected to our secure order page on 2CheckOut.com, our order processing company, where your personal information is encrypted using the Secure Socket Layers (SSL) 128-bit encryption standard, so your credit card transactions are completely protected. In fact, using your credit card at our web store is safer than using it at a restaurant or gas station. Our ordering process is completely automated, so no one, including our employers, can see your credit card information. Please click here to read our Safe Shopping Guarantee.
What is your Privacy Statement?
Our privacy policy is simple. We will never sell, share or give our customers information to any third party. Whatever you purchase from us or if you subscribe to our newsletter, you can be confident that your personal information is absolutely safe with us. You can read our full privacy statement here.
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Shipping
Do you offer international shipping?
We ship anywhere in the world! We use FedEx to make sure your order is delivered to your door safely and as quickly as possible.
Where are your products shipped from?
All our products are shipped directly from the workshop of Arie Gavrielov in Bnei Brak.
Can I order a product as a gift for someone else and ask you to ship it to another address?
Yes. Just enter the address where you want your gift delivered in the "Shipping Address" portion on the ordering page. All correspondence relating to the order and payment will be sent by e-mail to the billing address. The product will be delivered to the address given as the shipping address.
If I order today, when can I expect to receive my order?
We understand how important it is to you to receive your gift in time and we'll do everything to deliver it to you as fast as possible. You can expect to receive your order within 7 business days.
How can I know if my order has been shipped? Can I track my order?
Within 72 hours after you've placed your order, we'll notify you by email that your gift is on its way to you and we’ll give you the order tracking number, so you can track your order on the FedEx site.
How are the products shipped? Do you offer gift wrapping?
We gift wrap all products for free. Every product comes in a prestigious box, gift wrapped and covered with protective packaging material.
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Money-Back Guarantee
Do you offer a money-back guarantee for your products?
We offer a 60-Day Money-Back Guarantee with all of our products. If you are not happy with your purchase for any reason, you may return it for a full refund within 60 days in your possession. Our Money-Back Guarantee doesn't cover products that are broken or damaged while in your possession.
How can I request a refund for my purchase?
If you are not satisfied with your purchase, please contact us first, and we'll do our best to assist you. If you're still not satisfied, you can return the product for a full refund. Because you purchased your product on the internet, you are responsible for paying to ship the product back to us.
If I return a product, how long do I have to wait for a refund?
When you return a product for a refund, your account will be credited within 10 business days of us receiving the item.
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Customer Service
How can I contact customer service?
If you have any questions or concerns, please contact us here and we will be happy to assist you. Your message will be transferred directly to our customer service department and will be answered as quickly as possible.
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